MONA MARIE BEAUTY FAQ'S
WHAT ARE THE DIFFERENT FORMS OF PAYMENT?
Mona Marie Beauty accepts Visa, MasterCard, Discover and American Express. We also accept PayPal.
As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.
Your billing and shipping address must match in order to complete a transaction on this site.
HOW MANY OUNCES COME IN A BUNDLE?
Approximately 3.5 - 4oz.
HOW MANY BUNDLES DO I NEED TO COMPLETE A FULL SEW-IN?
12”-16” you will need 2 bundles (depending on how full you will like it), 18”-22” you will need 3 or more bundles (depending on how full you would like it). 24” and longer you will need 4 or more bundles. These bundle amounts can be used to achieve a natural look. If you desire a fuller look you will need more.
WHAT IS THE QUALITY OF YOUR HAIR?
All of our hair is grade 8A. Our hair does not shed, tangle or matt. With proper care and maintenance the hair will last you a long time.
WHAT IS YOUR RETURN OR EXCHANGE POLICY?
Mona Marie Beauty does not issue refunds for any reason or circumstance. In the event you need to exchange your hair, you need to do so within 48 hours by notifying Mona Marie Beauty via email at MonaMarieBeauty@gmail.com. If you need to exchange hair that’s been ordered via the website the purchaser is responsible for all return fees associated with shipping and postage. The hair needs to be in its original state and original packaging, exactly how it was sold to you including tags, bags and original receipt. The hair should not be used or altered such as combed, brushed, picked out, cut, processed, rinsed, permed, bleached or colored, etc. All exchanges are subject to the approval of management. Any false or fraudulent disputes, claims or chargebacks will be reported to our financial institution and legal attorney, for further investigation and prosecution.
HOW LONG DOES IT TAKE TO SHIP AND PROCESS THE ORDERS?
Once the method of payment is accepted and approved, the order will be shipped out within 3-5 business day's, Monday – Friday. Orders placed Saturday– Sunday will be shipped out on Monday. Any orders placed on a holiday will be processed the next business day and shipped within 24 hours. Express shipping is available for an additional cost. We do not ship on Sundays or Federal Holidays.
HOW LONG DOES THE HAIR LAST?
The length of time our hair lasts depends on how you care for the hair. If you follow our hair care guide and maintenance instructions you can extend the life of your hair. Typically Mona Marie Beauty extensions will last for several months up to 2 years.
CAN THE HAIR BE COLORED?
Yes, it can be colored however we do advise that you use a professional colorist that specializes in coloring hair extensions. Even though the hair can be colored, Mona Marie Beauty does not guarantee the outcome of your hair.
CAN I CUT THE WEFTS?
Mona Marie Beauty extensions will last longer if the wefts are not cut. If you need to cut your weft we recommend sealing the ends so the hair will not shed at the point of cut.
WILL MY HAIR WAVE UP AGAIN AFTER I STRAIGHTEN IT?
Yes it will, but the more you straighten the hair the more you will lose the pattern. It is important to remember that the more you straighten the pattern the more it will relax.